Employee Assistance Programme EAP - the Personal Helpline
Our service empowers you and your employees to address emotional and mental stresses early, preventing their negative impact on performance and health. This solution ensures you and your team remain healthy, focused, efficient, and motivated.
Lyra Wellbeing Hub
Your modern EAP provides support right at your fingertips through live chat with counselling professionals and a user-friendly app.
Psychological and Behavioural Risk Management within the Workplace
As Lyra Wellbeing, our assessment of risk extends from beyond the individual to consider the impact of their personal and/or work circumstances.
Advantages for you as an employer
Our Employee Assistance Programme (EAP)
- Reduces stress and its negative effects, such as errors, accidents, burnout, long-term illnesses, and presenteeism (being physically present but not mentally engaged)
- Reduces your costs (absenteeism, presenteeism, medical insurance claims) and increases the productivity of your workforce
- Statistically delivers a minimum 3:1 Return-on-Investment
- Gives access to global trauma intervention
- Reduce health & safety risks through early intervention
- Provides valuable insights into the wellbeing of your company and its employees through detailed usage reports
- Behavioural trend analysis to highlight training needs
- Enhances your Employee Value Proposition (EVP) and makes you an employer of choice
- Provides immediate support for people managers and HR professionals, allowing them to leverage the EAP to assist employees with both personal and professional matters
- Creates a culture of care for employees
- Support company duty of care requirements
- Encourages holistic wellbeing of employees and their family members
Advantages for your employees
Our Employee Assistance Programme EAP offers your employees:
- Immediate, professional support in challenging life situations
- 24/7 free telephone and chat support
- Confidential access to professional support services that employees can trust
- Concrete and targeted solutions that restore health, performance, and wellbeing
- The opportunity to address a life challenge in individual/couples counselling sessions
- Fast tracked personal counselling session
- Professionals to help support in everyday challenges (qualified mental health specialists, lawyers, financial consultants, dieticians, fitness coaches, life coaches)
- Support in local languages: Arabic, English, Urdu, Hindi, French and Tagalog (available as a call-back service)
- Personal support toolbox to help you feel more empowered and take charge of your wellbeing
- Your data is safe with us. We are fully compliant with UK and EU data protection and confidentiality legislation
- Free access to the programme for family members living in the same household
- Direct access to 24/7 LiveChat counselling via the Lyra Wellbeing Hub app
Guidance and support in life situations
Difficulties in the workplace
Workplace challenges can be tough to navigate. Some situations can feel overwhelming, including:
- Conflicts, whether hidden or open, with managers, employees, or colleagues
- Low self-esteem and difficulty asserting oneself
- Fear of not meeting responsibilities
- Lack of motivation
- Exhaustion, fatigue and burn-out
- Transitioning into a new role
- Managing change and restructuring
Relationship issues, separation/divorce
Relationship concerns are a common reason individuals contact us. These issues can cause significant stress and impact personal and professional life. At Lyra Wellbeing, employees can access support around the clock, every day of the week. We provide assistance with:
- Communication difficulties
- Marital and family conflicts
- Transitioning to parenthood
- Divorce, separation, or breakups
- Coping with infidelity
- Parenting guidance and support
Family matters, parenting, childcare and eldercare
People don’t always know how the complexities of raising children or caring for relatives can impact their personal and professional lives. Through the support of an EAP, they can explore the issue in complete confidence with a range of professionals. Our EAP is available from the age of 12 upwards and can support you with concerns such as:
- Self-esteem
- Parents returning to work
- Conflict management
- Generational communication
- Family finances
Stress, conflicts, bullying and harassment
Stress and conflicts in the workplace are among the most common work-related issues. Stress and burnout can greatly impact our wellbeing and directly impact our levels of engagement and productivity. Therefore, the most effective prevention is about empowering the individual to seek support. The Lyra Wellbeing services are easy to access, strictly confidential and can significantly improve the effectiveness of the employees’ work performance.
Burnout, depression, anxiety, bereavement and addictions
The WHO estimates that by the end of 2030, depression and affective disorders will be the world’s most common disease. According to the WHO, the absence from work for mental illnesses is 50% longer than for physical illnesses. The earlier help is sought, the lower the risk of long-term mental illness. In order to be effective, support must be easy to access, highly professional and completely confidential. The WHO recommends an EAP as an effective tool for organizations.
Legal and financial guidance
Our lawyers and independent financial consultants offer expert guidance on practical legal and financial issues such as:
- Tenancy issues
- Consumer rights
- Wills and inheritance
- Marriage/divorce/separation
- Debt management
- Savings and investments
- Budgeting
Our Services
Our locally designed services are provided by a team dedicated to the Middle East and North Africa (MENA) region, providing an understanding of the nuances of local culture. Telephonic counselling available in Arabic, English, Hindi, Urdu and French. Tagalog is also available as a call-back. Our regional office is located in Dubai, UAE.
All of our programmes have been developed in response to the demands of the workplace, utilising our 40 years of global experience and 14 years of regional Employee Assistance Programme (EAP) expertise.
We create targeted solutions to meet your strategic business objectives.
Our services include:
- Global Employee Assistance Programme
- Crisis Management
- Workshops and Seminars
- People Development
- Wellness Strategy
- HR Consultancy
Core EAP Components
There are many components to an Employee Assistance Programme (EAP), but the core of our EAP revolves around short term, solution-based counselling, either via telephone, video, face-to-face or internet.
These include:
- 24/7 Telephone Counselling
- Face to Face Counselling Services
- Legal and Financial Guidance
- Managerial & People Skills Coaching
- Wellness Coaching
- Video and Chat Counselling
- Corporate Risk and Trend Analysis
- Health and Wellbeing app
Your Dedicated, Regionally-Based Account Manager and EAP Expert
We assign a dedicated Account Manager to every company, bringing extensive expertise in EAPs, workplace mental health, and corporate wellbeing solutions. Your Account Manager guides you through the planning and implementation of the EAP within your organization. They also provide valuable trend analysis and actionable recommendations for wellness and engagement initiatives.
Why Lyra Wellbeing?
We have been developing and implementing EAPs since 1987, and use our extensive experience to deliver the full spectrum of employee assistance services to all industry sectors.
We understand local culture and regional variations. Whatever the country, the issue, or the challenge, our services will meet the needs of a diverse population, regardless of gender, culture, and religion in a variety of regional languages.
Lyra works closely with your business in order to understand its needs. We then provide solutions and services that are adapted to your business’ budget and unique requirements.
Data protection
Lyra is registered as a data controller with the Information Commissioner’s Office. We are fully compliant with data protection regulation including Global Data Privacy Regulations (GDPR). In addition, our counsellors are all subject to professional confidentiality and strict ethical guidelines. This is how we guarantee the legal conformity of our Employee Assistance Programme (EAP).